Privacy Policy
Effective Date: August 25, 2026
Motion X Millie LLC, doing business as Motion x Millie and/or Motion by Millie (“Motion x Millie,” “Motion,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit motionxmillie.com, create or use an account, book or purchase our services, complete forms or waivers, communicate with us, receive communications from us, use our mobile or online services, or otherwise interact with Motion x Millie.
1. Information We Collect
Depending on how you interact with Motion x Millie, we may collect the following categories of information:
Your name, email address, telephone number, mailing address, billing address, and date of birth;
Account and profile information;
Emergency contact information;
Class, appointment, reservation, waitlist, cancellation, and attendance information;
Membership, class package, purchase, payment, refund, and transaction information;
Information you provide through waivers, agreements, questionnaires, forms, or customer-service communications;
Information you voluntarily provide regarding injuries, physical limitations, accessibility needs, or other information relevant to your participation in our services;
Your email and text-message communication preferences and consent records;
Information you provide when contacting or communicating with us;
Device, browser, IP address, website activity, and similar technical information that may be collected when you use our website or digital services; and
Other information you voluntarily provide to us.
Payment information may be collected and processed by third-party payment processors and technology providers. Motion x Millie may receive limited payment and transaction information necessary to administer purchases, memberships, packages, refunds, fees, and customer accounts. We do not represent that we directly receive or store complete payment-card numbers when those details are processed by a third-party payment provider.
2. How We Collect Information
We may collect personal information:
Directly from you when you create an account, make a reservation, purchase a service or product, complete a waiver or form, communicate with us, or otherwise provide information to Motion x Millie;
Through our website and digital services;
Through our booking and customer-management platform, including Mariana Tek and its applicable integrations;
Through payment processors, communications providers, website providers, and other service providers that support our business; and
Automatically through cookies and similar technologies when such technologies are used on our website or digital services.
3. How We Use Personal Information
We may use personal information to:
Create, maintain, and administer customer accounts;
Schedule and manage classes, appointments, reservations, waitlists, cancellations, and attendance;
Process memberships, packages, purchases, fees, refunds, and other transactions;
Maintain waivers, forms, agreements, and other customer records;
Provide our Pilates, fitness, wellness, and related services;
Communicate with you regarding reservations, purchases, account activity, schedule changes, studio information, and customer-service matters;
Send promotional or marketing communications where permitted by law and consistent with your communication preferences;
Personalize and improve our services and customer experience;
Operate, maintain, secure, and improve our website and digital services;
Maintain the safety and security of our studio, customers, personnel, and systems;
Detect and prevent fraud, misuse, security incidents, and other prohibited activity;
Maintain appropriate business, accounting, transaction, and legal records;
Comply with applicable laws, regulations, court orders, legal processes, and governmental requests;
Enforce our agreements and policies; and
Protect the rights, safety, and property of Motion x Millie, our customers, personnel, service providers, and others.
4. Mariana Tek and Other Service Providers
Motion x Millie uses third-party service providers to operate portions of our business.
Our service providers may include Mariana Tek and providers supporting booking and reservations, customer accounts, payments, waivers and forms, email communications, SMS/text messaging, website hosting, analytics, mobile applications, and other business operations.
These companies may process personal information on our behalf or as otherwise permitted under their applicable agreements and privacy practices.
We disclose information to service providers as reasonably necessary for them to provide services to Motion x Millie and support our operations.
5. Payment Processing
When you make a purchase, payment information may be collected and processed by our third-party payment and technology providers.
Those providers may collect information such as your payment-card details, billing information, and other information necessary to authorize and process your transaction.
Motion x Millie may receive transaction-related information such as purchase amount, transaction date, payment status, card type, and limited payment identifiers.
Payment information handled directly by a third-party provider is also subject to that provider’s applicable privacy and security practices.
6. Email Communications
If you provide your email address, Motion x Millie may send you transactional and administrative communications relating to your account or relationship with us. These may include reservation confirmations, receipts, account notices, schedule changes, policy notices, and other service-related communications.
Where permitted by applicable law, we may also send marketing or promotional emails regarding Motion x Millie classes, services, events, products, offers, and studio news.
You may unsubscribe from marketing emails by following the unsubscribe instructions included in those communications.
Unsubscribing from marketing communications does not necessarily prevent us from sending non-promotional communications that are necessary to administer your account, reservations, purchases, or relationship with Motion x Millie.
7. SMS and Text Messaging
If you separately consent to receive SMS or other text messages from Motion x Millie, we may use the telephone number you provide to send communications consistent with the consent you have given.
Messages may include transactional, account-related, reservation-related, informational, or promotional communications, depending on the type of consent provided.
Consent to receive marketing text messages is not a condition of purchasing goods or services from Motion x Millie.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages by replying STOP to an applicable message. You may reply HELP for assistance or contact us at hello@motionxmillie.com.
We will process requests to revoke SMS consent in accordance with applicable requirements.
Mobile information, including telephone numbers and SMS opt-in data and consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose information to vendors, platforms, carriers, and service providers that assist us in delivering and administering our messaging program when reasonably necessary for them to perform those services.
Additional SMS terms or disclosures may be presented when you enroll in a messaging program.
8. Cookies and Similar Technologies
Our website and digital services may use cookies and similar technologies that are necessary for website functionality, security, preferences, analytics, and performance.
Depending on the services and technologies implemented on our website, third-party providers may also collect information through these technologies in accordance with their own privacy practices.
Your browser or device may allow you to control certain cookies. Disabling cookies may affect the availability or functionality of certain website features.
9. How We Disclose Personal Information
We may disclose personal information:
To service providers and contractors that perform services on our behalf;
To booking, customer-management, payment, website, communications, analytics, and technology providers;
When necessary to complete transactions or provide services you request;
When you direct, request, or authorize the disclosure;
When required or permitted by applicable law, regulation, subpoena, court order, legal process, or governmental request;
When reasonably necessary to investigate fraud, misuse, security incidents, or unlawful activity;
When reasonably necessary to enforce our agreements or protect the rights, property, safety, or security of Motion x Millie, our customers, personnel, or others; and
In connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.
Motion x Millie does not sell or rent personal information for monetary consideration.
As stated above, mobile information and SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
10. Information Concerning Fitness and Participation
In connection with your participation in our services, you may voluntarily provide information concerning injuries, physical limitations, accessibility needs, or other circumstances relevant to your participation.
We use this information as reasonably necessary to administer our services, maintain appropriate records, communicate with you, and support studio and participant safety.
Motion x Millie is a fitness and wellness business and is not a medical provider. Information provided to Motion x Millie should not be treated as communication with a healthcare provider or as a substitute for professional medical advice.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information under our control against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission, website, application, network, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including providing services, maintaining customer and transaction records, satisfying accounting, tax, insurance, legal, and regulatory obligations, resolving disputes, enforcing agreements, and protecting our legal rights.
Retention periods may vary depending on the type of information and applicable requirements.
13. Your Choices and Requests
You may contact us to request updates or corrections to certain personal information associated with you.
Certain information and communication preferences may also be managed through your Motion x Millie customer account when those features are available.
You may opt out of marketing email and SMS communications as described in this Privacy Policy.
Privacy-related requests may be submitted to hello@motionxmillie.com. We may take reasonable steps to verify your identity before fulfilling certain requests.
Your rights concerning personal information may vary depending on your place of residence and applicable law.
14. Children’s Privacy
Our website and online services are not directed to children under the age of 13, and Motion x Millie does not knowingly collect personal information online directly from children under 13 without appropriate authorization.
If we learn that information from a child under 13 has been collected in a manner inconsistent with applicable law, we will take reasonable steps to address the information appropriately.
Participation by minors in Motion x Millie services may be subject to additional requirements, including the completion of agreements, consent forms, or waivers by a parent or legal guardian where appropriate.
15. Third-Party Websites and Services
Our website, mobile services, emails, or other communications may contain links to or integrations with websites, platforms, or services operated by third parties.
Motion x Millie does not control and is not responsible for the privacy, security, or content practices of third-party services. We encourage you to review the applicable privacy policies of third parties when you interact with their services.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable requirements.
When we update this Privacy Policy, we will post the revised version and update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or Motion x Millie’s privacy practices, please contact:
Motion X Millie LLC
8933 West Judge Perez Drive
Chalmette, Louisiana 70043
Email: hello@motionxmillie.com
Website: motionxmillie.com